Refund Policy - MyLandIQ

Our Commitment: We want you to be satisfied with MyLandIQ. We offer a generous 1-year refund window for unused credits - one of the most customer-friendly policies in the industry!

1. Overview

All purchases in MyLandIQ are processed through Google Play Store. This policy covers refunds for credit packages purchased within the app.

Key Points:

💎 Paid credits NEVER expire for usage
🔄 Unused credits refundable within 1 year of purchase
🎁 FREE signup credits (5 credits) are non-refundable

2. Refund Eligibility

Scenario	Refund Eligible?	Action
Unused credits within 1 year of purchase	✅ Yes - Full refund	Contact us or Google Play
Partially used credits within 1 year	⚠️ Partial - Unused portion only	Contact us
All credits used	❌ No	Non-refundable
Purchase older than 1 year	❌ No	Non-refundable
Technical failure (analysis didn't complete)	✅ Yes - Credit restored	Automatic or contact us
Accidental/unauthorized purchase	⚠️ Case-by-case	Contact Google Play
FREE signup credits	❌ No	Free credits are non-refundable

💎 Important: Your paid credits NEVER expire for usage purposes. The 1-year window only applies if you want a refund - you can use your credits anytime!

3. Technical Failures & Credit Restoration

Good News: If an analysis fails due to technical issues on our end, your credit will be automatically restored to your account.

3.1 Automatic Credit Restoration

Credits are automatically restored when:

Server errors prevent analysis completion
AI service (Claude API) timeout or failure
Network issues on our infrastructure
App crashes during analysis processing

3.2 Manual Credit Restoration

If your credit wasn't automatically restored after a failed analysis:

Note the date, time, and property address of the failed analysis
Email support@mylandiq.com with details
We'll verify and restore your credit within 24-48 hours

Note: Credits are NOT restored for user errors such as entering invalid addresses, incomplete information, or cancelling analysis mid-process.

4. How to Request a Refund

4.1 Option A: Through Google Play (Recommended)

Open Google Play Store on your device
Tap your profile icon → Payments & subscriptions
Tap Budget & history
Find the MyLandIQ purchase → Tap Refund
Follow the prompts to complete your request

Google typically processes refunds within 1-4 business days.

4.2 Option B: Contact Us Directly

Email billing@mylandiq.com with:

Subject: "Refund Request - [Your Email]"
Google Play order number (from receipt email)
Date of purchase
Reason for refund
Number of credits used (if any)

Response Time: We respond to refund requests within 2-3 business days. Approved refunds are processed through Google Play within 5-10 business days.

5. Non-Refundable Situations

Refunds will NOT be provided for:

Credits that have been fully used
Purchases made more than 1 year ago
FREE signup credits (5 credits given on registration)
Dissatisfaction with AI analysis results (analysis is informational only)
Changes in personal circumstances or investment plans
Account termination due to Terms of Service violations
Inability to use the app due to device incompatibility

6. Refund Processing

6.1 Timeline

Step	Timeline
Request acknowledgment	Within 24 hours
Review & decision	2-3 business days
Refund processing (if approved)	5-10 business days
Amount reflected in account	Depends on your bank/card

6.2 Refund Method

Refunds are credited back to the original payment method used for purchase (credit card, UPI, etc.) through Google Play.

7. Disputes & Escalation

If you're not satisfied with our refund decision:

Reply to our response with additional information
Contact Google Play Support for purchase disputes
File a complaint with consumer protection authorities if needed

We're committed to fair resolution and will work with you to address legitimate concerns.

8. Contact for Refunds

Billing & Refund Support:

Email: billing@mylandiq.com
General Support: support@mylandiq.com
Response Time: 24-48 hours (business days)

💰 Refund Policy